LiveChat Pricing Guide 2026: Plans, Costs & Best Value

LiveChat Pricing Guide: Complete Breakdown for 2026

Understanding LiveChat pricing is essential for budgeting your customer support investment. LiveChat offers four pricing tiers designed for different business sizes and needs. This comprehensive guide breaks down each plan, compares features, and helps you determine which option provides the best value for your specific situation.

LiveChat Pricing Overview

LiveChat uses a per-agent pricing model, meaning you pay for each support agent who needs access to the platform. All plans include the core chat widget, mobile apps, and basic features. Higher-tier plans unlock advanced features like detailed analytics, staffing predictions, and premium integrations. Annual billing provides savings compared to monthly billing.

• Starter: $19/agent/month (billed annually) — Best for individuals and small teams
• Team: $49/agent/month (billed annually) — Best for growing customer support teams
• Business: $79/agent/month (billed annually) — Best for established support departments
• Enterprise: Custom pricing — Best for large organizations with specific needs

Starter Plan ($19/agent/month)

The Starter plan provides everything a small business needs to get started with live chat. It includes a customizable chat widget, 60-day chat history, ticketing system, data security features, and basic widget customization. This plan is ideal for businesses just starting with live chat who need core functionality without advanced features.

Team Plan ($49/agent/month)

The Team plan is the most popular choice for growing businesses. It adds unlimited chat history, full widget customization, basic reporting, agent groups, and multiple branding options. If you have multiple products or websites, the Team plan allows you to create different chat experiences for each one.

Business Plan ($79/agent/month)

The Business plan is designed for established support operations that need advanced insights. It includes everything in Team plus advanced reporting, staffing prediction, work scheduler, Apple Messages for Business, and SMS messaging. The staffing prediction feature alone can save thousands by optimizing agent scheduling.

Enterprise Plan (Custom Pricing)

The Enterprise plan is tailored for large organizations with specific requirements. It includes a dedicated account manager, product training, software engineer support, HIPAA compliance, single sign-on, and custom security features. Contact LiveChat sales for a personalized quote.

Which Plan Is Right for You?

For most small businesses and startups, the Starter plan provides excellent value at $19/agent/month. Growing teams with 3-10 agents should consider the Team plan for unlimited chat history and better customization. Businesses with established support operations and 10+ agents will benefit from the Business plan's analytics and staffing tools. Enterprise is reserved for large organizations needing compliance, SSO, and dedicated support.

LiveChat Free Trial

LiveChat offers a 14-day free trial with access to all features — no credit card required. This lets you fully test the platform with your team before making a commitment. We recommend starting the free trial and testing with your actual customer interactions to get a realistic sense of the value LiveChat brings.