Text Review 2026: All-in-One AI-Powered Business Communication Platform
Text is an all-in-one AI-powered business communication platform that unifies live chat, chatbots, email, SMS, and messaging channels. Built on advanced AI technology, it helps businesses automate customer interactions and deliver seamless support. This review covers all features, pricing, and use cases for Text in 2026.
Text at a Glance
- Our Rating
- 4.4/5 ⭐
- Starting Price
- $19/user/month
- Best For
- Businesses wanting a unified AI-powered communication platform
- Free Trial
- 14 days, no credit card required
Key Features of Text
AI-Powered Communication
Leverage advanced AI agents to automate customer interactions across all channels. AI handles routine queries, freeing your team for complex issues.
Unified Messaging Hub
Manage live chat, email, SMS, and social messaging from one centralized platform. No more switching between tools.
Messaging Automation
Set up automated message sequences for appointment reminders, order updates, promotional campaigns, and follow-ups across all channels.
Contact Management
Organize customer contacts with tags, segments, and custom fields. Import contacts and maintain a clean communication database.
Campaign Management
Create and send bulk campaigns with personalization, scheduling, and performance tracking across SMS and messaging channels.
API & Integrations
Connect Text with your existing tools through REST API, webhooks, and pre-built integrations with popular business platforms.
Text Pros and Cons
Pros
- ✓All-in-one platform unifying multiple communication channels
- ✓Powerful AI agents automate routine customer interactions
- ✓Affordable Essential plan starting at $19/user/month
- ✓Part of the LiveChat ecosystem for seamless integration
- ✓Advanced automation and campaign management tools
- ✓API available for custom integrations
- ✓Supports SMS, email, live chat, and social messaging
Cons
- ✗Growth and Enterprise plans have high minimum monthly costs
- ✗AI agent resolutions billed separately ($0.99 each on Essential)
- ✗Newer platform with a smaller user base compared to competitors
- ✗Limited international coverage in some regions
Detailed Text Review
Text is the all-in-one AI-powered communication platform from the LiveChat product family, providing businesses with a unified hub for managing all customer interactions. It brings together live chat, chatbots, email, SMS, and social messaging into a single platform enhanced by advanced AI capabilities.
The platform focuses on leveraging AI to automate and enhance customer communication. AI agents can handle routine queries, provide instant responses, and seamlessly escalate complex issues to human agents. This hybrid approach ensures customers always receive fast, accurate support.
Automation is a key value proposition. Businesses can set up automated message sequences for common scenarios like appointment reminders, shipping notifications, and follow-up messages across all channels. This saves significant time while ensuring customers always receive timely communication.
For marketing use cases, Text provides campaign management tools that let you create personalized bulk messages, schedule them for optimal engagement times, and track performance metrics across SMS and messaging channels.
The platform integrates with the broader LiveChat ecosystem, meaning businesses can manage all communication channels alongside live chat, chatbot interactions, and support tickets. This omnichannel approach ensures consistent customer experiences regardless of which channel customers choose.
For developers and businesses with custom needs, Text offers a REST API and webhook support for building custom integrations. This flexibility allows you to incorporate the platform into your existing workflows and applications.
Who Should Use Text?
- Retail businesses sending promotional offers and flash sale notifications
- Healthcare clinics managing appointment reminders and confirmations
- Real estate agents communicating with prospects about property listings
- Restaurants handling reservation confirmations and waitlist updates
- Service businesses sending job completion notifications and follow-ups
- E-commerce stores providing shipping updates and delivery notifications
Text Pricing Plans
Essential
$19/user/month
- AI-powered communication
- Unified messaging
- Basic automation
- Contact management
- $0.99 per AI agent resolution
Growth
$85/user/month
- Starts at $1,499/month (5+ users)
- Advanced automation
- Campaign management
- Priority support
- Advanced analytics
Enterprise
$135/user/month
- Starts at $3,999/month (10+ users)
- Custom integrations
- Dedicated account manager
- SLA guarantee
- Full API access
Ready to Try Text?
Start your 14-day free trial on the official Text website. No credit card required. Trusted by 37,000+ companies for their customer communication (source: livechat.com).
Visit Text — Free Trial →Our Verdict: Is Text Worth It?
Text is a powerful all-in-one AI communication platform for businesses looking to unify their customer interactions across multiple channels. Its integration with the LiveChat ecosystem makes it particularly valuable for businesses already using LiveChat, ChatBot, or HelpDesk. The Essential plan at $19/user/month offers an affordable entry point, though the Growth and Enterprise plans with their minimum monthly commitments are geared toward larger organizations. For SMBs wanting AI-powered customer communication, Text delivers excellent value.